TheMerrillShow

Make connections.

Summers at BU meant summer classes (fitting the business administration minor into the biomedical engineering major in four years required it) and doing odd jobs, mainly moving furniture for $15/hour.  On two of those gigs, I ended up working with a good guy.  Things worked out well enough such that I got him to help me move out to Worcester for grad school.

Connections lead to referrals.

We got to talking about where we were in life and what we were working on.  I mentioned I wanted to spend more time on my website, and he recommended his buddy Eliot at OK|Public.  I’m still on the Level 1 package, which suits my needs perfectly, but the big thing that gets to me, besides how easy it was to set up, and how hard it is to turn down $3/month, is when I call/email/IM support, I get Eliot.

Referrals stem from good service.

Eliot is happy to talk to me, patient in answering my (many newbie) questions, and prompt - honestly, I can’t ask for more!

But then, he did more.

PayPal had a problem with my subscription, and then they cancelled it: technically, I now have no web hosting.  I had done other stuff recently via PayPal, so there shouldn’t've been any issues, but regardless, I talked to Eliot, he knows, is handling it, and I’m still online.  Now, this may not have been a big deal for him, but it is for me.  It’s partially the reason I haven’t updated: I’ve been holding my breath to see how this would pan out.

Good service feeds into a positive user experience, and fandom.

I am a fan of OK|Public.  Having listened (book on CD) to “The Dip” (future blog post) by Seth Godin, I can say, to me, OK|Public is the best in the world.  Having recently read Godin’s “Tribes” (another future blog post), I can say I am in their tribe.

If they sold T-shirts, I would buy one.

Oh, and I highly recommend them.

This entry was posted on Sunday, February 22nd, 2009 at 2:14 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.